Wallu

What is Wallu?

Wallu is an AI-powered Discord support bot designed to automate customer service and answer frequently asked questions. It acts like a 24/7 staff member, providing instant responses to user queries based on your knowledge sources, such as documents, websites, Git repositories, and Discord channel history. Wallu is trusted by various communities, from gaming servers to software businesses, and supports over 50 languages.

How Wallu works

Wallu integrates seamlessly into your Discord server. It monitors enabled channels automatically and responds to user questions without requiring @mentions or special commands. You can create a dedicated #ai-support channel for direct questions, or let Wallu blend into conversations, only answering when helpful. It uses AI models (Lite AI and Advanced AI) to generate responses, consuming credits based on answer length and complexity. Wallu can also analyze images, send attachments, and escalate complex issues to your team when needed.

Main features

• Multiple Knowledge Sources: Use documents, websites, Git repositories, and Discord channel history as data sources for accurate responses.
• AI Ticket Automation: Works with any ticket bot, integrating with your existing support workflow without migration.
• No @mentions Needed: Automatically monitors all enabled channels.
• Dedicated AI Support: Create a #ai-support channel for direct questions.
• Automated FAQ Responses: Answers common questions automatically.
• Customizable Bot: Adjust behavior and appearance to fit your server's needs.
• Git Repository Support: Upload Git repos for fullstack support, understanding codebases, configs, and APIs.
• Understands Images: Can analyze and respond to images users share, and send attachments.
• Multilingual Capabilities: Supports over 50 languages, answering users in their native language.

Pricing

Wallu offers a free plan for personal and small servers, including up to 10 FAQs, unlimited FAQ answers, 50,000 monthly credits (around 50 Lite AI answers), and support for 50+ languages. Paid plans start with a 7-day free trial:

• Premium: €6.99/month - Up to 100 FAQs, advanced AI, custom response triggers, premium document update frequencies, 1,000,000 credits (~500 Lite AI answers or ~165 Advanced AI answers).
• Custom Bot: €15.99/month - All Premium features plus unlimited FAQs, custom Discord bot with custom avatar and name, 2,000,000 credits (~1,500 Lite AI answers or ~500 Advanced AI answers).
• Professional: €29.99/month - All Custom Bot features plus advanced insights, 10,000,000 credits (~10,000 Lite AI answers or ~3,300 Advanced AI answers).
• Ultimate: €99/month (€74/month with 25% off using code "ULTIMATE25") - All Professional features plus priority support, 50,000,000 credits (~16,500 Advanced AI answers), and unlimited Lite AI answers.

Prices exclude applicable taxes. Credits reset on the 1st of each month. A one-time setup service is available for €149, and monthly maintenance for €99/month.

Common use cases

• Gaming Communities: FiveM RP servers, Minecraft networks, competitive gaming hubs.
• AI & Tech Platforms: Machine learning communities, AI art platforms, developer hubs.
• Software Businesses: SaaS providers, game modding/plugin shops, development teams.
• Content Creators: YouTubers, Twitch streamers, and fan communities.
• Trading & Finance: Investment communities, crypto projects, financial education hubs.
• Specialized Communities: Niche interest groups, professional networks.

Limitations

• Credit System: AI answers consume credits, which may limit usage on lower plans. When credits run out, the bot stops searching documents for answers, though FAQs and linking to previous questions still work.
• Plan Restrictions: Free plan has limited FAQs and credits; paid plans are server-specific, not user-specific.
• No Yearly Plans: Only monthly billing is available.
• Setup Complexity: While the bot is customizable, advanced features like Git repository support may require technical setup.

Summary

Wallu is a versatile AI support bot for Discord that automates customer service, reduces staff workload, and provides instant multilingual support. With flexible pricing, including a free tier, it suits various community sizes. Its integration with existing ticket systems and customizable nature make it a valuable tool for any Discord server looking to streamline support.